Last updated: 14 November 2026

Източните Зарове ЕООД (Iztochnite Zarove EOOD), trading as TurboForged
Registered address: ul. “Stefanka” 9, Medkovets, Vratsa, Bulgaria
Company ID (ЕИК): 207332306 · VAT number: BG207332306
Email: [email protected] · Phone / Viber / WhatsApp / Telegram: +359 88 554 0513

1. Your right to cancel (14 days)

If you buy as a consumer, you can cancel your order within 14 days of the day you (or someone you name) receive the goods, without giving a reason.

To cancel, send us a clear statement by email to [email protected], for example using the form at the bottom of this page. It is enough to send it before the 14 days end.

2. Returning the goods

Send the goods back to us within 14 days of telling us you are cancelling, to: Източните Зарове ЕООД, ul. “Stefanka” 9, Medkovets, Vratsa, Bulgaria. Please contact us first so we can give you a return reference.

If you change your mind, you pay the cost of returning the goods. Turbochargers should be packed securely, ideally in the original box, with the inlet, outlet and oil ports sealed.

3. Refunds

We refund all payments received from you, including the standard delivery cost, within 14 days of receiving your cancellation. We may wait until we have received the goods back (or proof that you sent them). We refund using the same payment method you used, unless we agree otherwise. If you chose a more expensive delivery method than our standard one, we only refund the standard delivery cost.

4. Installed or used parts

You may handle and inspect a product the way you would in a shop. If a part has been installed on a vehicle, run, or otherwise handled beyond what is needed to check it, its value is reduced, and we may deduct this loss of value from your refund, up to the full price. In practice, installed parts are accepted back only if they are faulty (see section 6).

5. Wrong part ordered

If you ordered a part that does not fit your vehicle, you can return it unused under the 14-day right to cancel. If we confirmed the fitment in writing for your vehicle and it does not fit, we pay the return shipping.

6. Faulty or wrong items

If an item arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery if possible, with photos. We pay the return shipping and will repair, replace or refund the item. You also keep your 2-year legal guarantee for faults that appear later (see our Terms and Conditions).

7. Business customers

The 14-day right to cancel applies to consumers only. Business customers can return unused parts in their original packaging by prior agreement.

Cancellation form

(Complete and return this form only if you want to cancel your order.)

To: Източните Зарове ЕООД (TurboForged), ul. “Stefanka” 9, Medkovets, Vratsa, Bulgaria, [email protected]

I hereby give notice that I cancel my contract for the sale of the following goods: ____________
Order number: ____________
Ordered on / received on: ____________
Name: ____________
Address: ____________
Signature (only if sent on paper): ____________
Date: ____________