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Everything about delivery, the guarantee and core returns in one place. Questions? Message us on WhatsApp / Viber (+359 88 554 0513) or email [email protected].
Shipping and delivery times
All prices include 20% VAT for EU customers. Outside the EU you pay no EU VAT (import duties may apply in your country).
| Destination | Delivery | Small parts | Orders with a turbo |
|---|---|---|---|
| Bulgaria | about 1 week | 15–20 € | 35 € |
| Rest of the EU | about 1 week | 15–20 € | 35 € |
| Outside the EU | ask us | quote on request | |
One shipping charge per order: sensors and light parts 15 €, other parts 20 €, any order with a turbocharger 35 €. You pay the highest, not the sum. Cash on delivery is available in Bulgaria.
Guarantee
- Private buyers: 2 years. The EU legal guarantee. If a part is faulty or not as described, we repair, replace or refund it.
- Businesses: 12 months against manufacturing defects, from delivery.
Not covered: damage from oil starvation or dirty oil, foreign objects, incorrect fitting, engine faults, modifications or motorsport use. To make a claim, send your order number and photos to [email protected].
Core exchange and core return
Remanufactured turbos are rebuilt from used ones. Their price includes a refundable core deposit, shown on the product page. Send your old turbo back and you get the full deposit back.
- Send your old turbo within 30 days of delivery.
- It must be the same type (same OE or turbo number), complete (both housings, actuator, centre section), drained of oil and not cracked or taken apart.
- We refund the deposit within 14 days of receiving it, to your original payment method.
- Pack the old turbo in the box your new one came in.
- Write your order number on the box.
- Send it to: Източните Зарове ЕООД, ul. “Stefanka” 9, Medkovets, Vratsa, Bulgaria. Return shipping is paid by you.
- Message us the tracking number and we will confirm when it arrives.
Not sure your old turbo qualifies? Send us a photo before you ship it.
Returns – 14-day right to cancel
Private buyers in the EU can cancel within 14 days of delivery without giving a reason. Full details are on our Returns & Refunds page and in the Terms & Conditions.